Tagged: voip phone

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Inbound Call Centre and Longest Delay in Queue

Call centers are one of the most controversial businesses. While some argue about the validity or invalidity of outsourcing as a whole, others are enchanted by the horde of career options, possibilities and opportunities...

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Types of Call Centers

There are different types of call centers, namely, inbound call centers, outbound call centers, web enabled call centers, CRM call centers, telemarketing call centers and telephone call centers. Inbound call centers aid to handle...

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Basic Knowledge of Call Center Services

Call centers refers to a centralized office that is specifically meant for receiving as well as transmitting huge volume of phone calls for the purpose of business transactions. Outsourcing of services is largely used...

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9 Steps for Coaching Call Center Agents

The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: 1....

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