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What Is an Acceptable Hold Time?

The most important role in the call center business is that of the customers. Customers are the blood of the call center industry. Without customers, more specifically happy customers, call centers will go out...

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Outbound Call Center Services in a BPO

Today, there are many companies offering outbound telemarketing services in the market. Most of them encompass an innovative call center setup meeting diverse needs and requirements. Many service providers come equipped with the advanced...

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Inbound Call Centre and Longest Delay in Queue

Call centers are one of the most controversial businesses. While some argue about the validity or invalidity of outsourcing as a whole, others are enchanted by the horde of career options, possibilities and opportunities...

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